If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as received.
For hygiene and safety reasons, certain items may not be returned if they have been opened or used.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within several business days.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We will arrange a replacement or refund where appropriate.
Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect. Shipping costs are non-refundable.
If you need assistance with a return request, please contact our support team.
Email: support@rightkeephot.com